Privacy Policy

Last Updated: May 14, 2025

Introduction

Welcome to DiamondTruong.com. We respect your privacy and are committed to protecting your personal data in accordance with the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

1. Important Information and Who We Are

Purpose of This Privacy Policy

This privacy policy aims to give you information on how DiamondTruong.com collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up for our newsletter, request information about properties, apply for mortgage pre-approval, or use our services.

This privacy policy complies with the applicable data protection laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL) and any other applicable regulations issued by the UAE Data Office.

Controller

DiamondTruong.com is the controller and responsible for your personal data (collectively referred to as "DiamondTruong.com", "we", "us", or "our" in this privacy policy).

Contact Details

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Email address: privacy@diamondtruong.com
Telephone number: +‪971 58 582 8202‬

2. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data includes first name, last name, title, date of birth, and gender.
Contact Data includes billing address, delivery address, email address, and telephone numbers.
Financial Data includes bank account and payment card details, income information, debt obligations, credit score, and employment information.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data includes information about how you use our website, products, and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity.

3. How We Collect Your Personal Data

We use different methods to collect data from and about you including through:

Direct interactions

You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by mail, phone, email, or otherwise. This includes personal data you provide when you:

Apply for our products or services
Subscribe to our service or publications
Request marketing to be sent to you
Request a property showing or information
Apply for mortgage pre-approval
Enter a competition, promotion, or survey
Give us feedback or contact us

Automated technologies or interactions

As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.

Third parties or publicly available sources

We may receive personal data about you from various third parties and public sources such as:

Credit bureaus or reporting agencies that operate in compliance with UAE regulations
Property listing services operating within the UAE
Technical Data from analytics providers such as Google
Contact, Financial, and Transaction Data from providers of payment services

In all cases, we ensure that any third-party data collection complies with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
Where we need to comply with a legal obligation under UAE law
Where you have given us consent to process your data for specific purposes

In accordance with the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection, we will ensure that your personal data is:

Processed fairly, transparently, and lawfully
Collected for specific and legitimate purposes
Adequate, relevant, and limited to what is necessary
Accurate and kept up to date
Not kept for longer than necessary
Processed in a manner that ensures appropriate security

Purposes for Which We Will Use Your Personal Data

We have set out below a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so:

To register you as a new customer
To process and deliver your requests including managing payments, fees, and charges
To manage our relationship with you
To enable you to participate in a promotion or complete a survey
To administer and protect our business and this website
To deliver relevant website content and advertisements to you
To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences

Consent and Your Right to Withdraw Consent

Where we rely on consent as the legal basis for processing your personal data, in accordance with UAE law, you have the right to withdraw your consent at any time. You can withdraw your consent by contacting us using the details provided in section 1.

5. Disclosures of Your Personal Data

We may share your personal data with the parties set out below for the purposes set out in section 4 above:

Service providers who provide IT and system administration services
Professional advisers including lawyers, bankers, auditors, and insurers
Regulatory authorities and other authorities who require reporting of processing activities in certain circumstances
Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets
Lenders and financial institutions when you apply for a mortgage through our services
Real estate agents and property management companies when you express interest in specific properties

6. International Transfers

As we operate from the United Arab Emirates, your data is primarily stored and processed within the UAE. However, if we transfer your personal data outside of the UAE, we will ensure a similar degree of protection is afforded to it by implementing appropriate safeguards as required by the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection.

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UAE Data Office, or where we have put in place appropriate data transfer mechanisms to ensure your personal data is protected.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UAE.

7. Data Security

We take the security of your personal data seriously. Our website is hosted on Webflow.com, which provides enterprise-grade security features and compliance standards:

SSL Encryption: All data transmitted between your browser and our website is encrypted using industry-standard SSL/TLS protocols.
DDoS Protection: Our hosting provider implements measures to protect against distributed denial-of-service attacks.
Regular Security Updates: Webflow regularly updates their security infrastructure to protect against emerging threats.
PCI DSS Compliance: Our payment processing systems comply with Payment Card Industry Data Security Standards.
Secure Hosting Infrastructure: Webflow's servers are hosted in SOC 2 compliant data centers with 24/7 monitoring and physical security measures.

In addition to our hosting provider's security measures, we have implemented appropriate security practices to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. These include:

Access controls and user authentication for system administrators
Staff training on data protection and security practices
Regular security assessments and vulnerability testing
Data backup and recovery procedures
Incident response plans for addressing potential data breaches

We limit access to your personal data to those employees, agents, contractors, and other third parties who have a legitimate business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

9. Your Legal Rights

Under the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection, you have rights in relation to your personal data, including:

Right to access: You have the right to request copies of your personal data.
Right to rectification: You have the right to request that we correct any inaccurate personal data we hold about you.
Right to erasure: You have the right to request that we delete your personal data in certain circumstances.
Right to restrict processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
Right to data portability: You have the right to request that we transfer the personal data you gave us to another organization, or to you, in certain circumstances.
Right to object: You have the right to object to the processing of your personal data in certain circumstances.
Right to withdraw consent: Where we are relying on consent to process your personal data, you have the right to withdraw your consent at any time.

If you wish to exercise any of these rights, please contact us using the details provided in section 1.

No Fee Usually Required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

Time Limit to Respond

We try to respond to all legitimate requests within 30 days. Occasionally, it might take us longer than 30 days if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Complaints to the Regulatory Authority

If you are not satisfied with our response to your request or believe our processing of your personal data does not comply with UAE data protection law, you have the right to make a complaint to the UAE Data Office.

10. Cookies and Advertising Technologies

What Are Cookies

Cookies are small text files that are placed on your device when you visit our website. We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content.

Types of Cookies We Use

Essential Cookies: Necessary for the website to function properly
Preference Cookies: Enable the website to remember information that changes the way the website behaves or looks
Analytics Cookies: Help us understand how visitors interact with our website
Marketing and Advertising Cookies: Used to track visitors across websites to display relevant advertisements

Third-Party Advertising Partners

We work with several third-party advertising partners who may set cookies on our website to deliver personalized advertisements to you:

Google Ads: Used to deliver targeted advertisements based on your browsing behavior and interests
Meta (Facebook): Enables retargeting advertisements on Facebook and Instagram platforms
Instagram: Facilitates visual advertising and sponsored content within the Instagram app and website
LinkedIn: Facilitates professional interest-based advertising on the LinkedIn platform
X (Twitter): Delivers targeted advertisements based on your interactions with our content
SnapChat: Used to show relevant advertisements on the Snapchat platform

These partners may use cookies, web beacons, and similar technologies to collect information about your activities on our website and other sites to provide you with targeted advertising based on your browsing activities and interests.

Your Cookie Choices

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Most browsers allow you to manage your cookie preferences through their settings. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

For more information about how our advertising partners use cookies and how you can manage your preferences, please visit their respective privacy policies:

Google: https://policies.google.com/technologies/ads
Meta: https://www.facebook.com/policy/cookies/
Instagram: https://help.instagram.com/1896641480634370
LinkedIn: https://www.linkedin.com/legal/cookie-policy
X (Twitter): https://help.twitter.com/en/rules-and-policies/twitter-cookies
Snapchat: https://snap.com/en-US/cookie-policy

11. Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top.

13. Governing Law

This privacy policy and any disputes arising out of or related to this policy shall be governed by and construed in accordance with the laws of the United Arab Emirates, specifically including Federal Decree-Law No. 45 of 2021 on Personal Data Protection and any regulations issued thereunder.

15. Contact Us